Information collected when making travel arrangements
When making a travel inquiry or reservation, whether through our website, over the telephone, via email, or in person, travelvip.ca will collect personal information for each traveler included in the reservation or inquiry. This may include such details as your name, address, contact information and credit card details.
We will maintain a file of personal information for each user who makes travel arrangements with travelvip.ca. A users files will be kept on a secure database only accessible by employees who need access to a file for the course of their duties in relation to the travel arrangements.
Information shared with travel service providers
In order to facilitate travel arrangement transactions, we must disclose users personal information to the travel suppliers used in the transition. This will included only the specific airlines, hotels, tour operators and/or other travel services providers whom we have engaged to provide travel services to the user.
If a user purchases travel insurance and subsequently makes a claim to the insurer under that policy, Travelvip.ca may provide the insurer, if requested, information related to the insurance claim. This may include any cancellation charges applicable to travel arrangements made, any dates travel arrangements were cancelled, or other relevant information related to the claim made under the travel insurance policy.
Information shared with other third-parties
With exception to our marketing purposes below, Travelvip.ca does not share users personal information with any other third-parties. Personal information collected by Travelvip.ca is only used and shared to facilitate travel arrangements and/or to market the services of Travelvip.ca.
Information security when booking online
Travel arrangement transactions made on Travelvip.ca are done via our online booking engine provider, Softvoyage, on a secure server using 128-bit SSL (Secure Sockets Layer) encryption and are protected by firewalls to ensure that your orders are securely processed. Credit card information submitted over the internet using SSL encryption is scrambled into pieces, making it virtually impossible for any unauthorized third parties to access.
Information collect when using our website
When visiting our website, a ‘cookie’ file may be sent to your browser and stored by your browser on your computer. Cookies are small files that are used to identify your computer. Cookies can serve a range of purposes, such as storing typed information so that it does not have to be re-entered again by the user, track website usage, store information provided by the user, amongst many other uses.
Communicating with our customers
Travelvip.ca may use the email address or mailing address of users who have previously made travel arrangements for the purpose of sending ‘thank you’ cards, promotional gifts and offers, special announcements and other marketing or travel related promotions. This information my be shared with and used through various third party social media and advertising mediums. Users may opt out of these communications at anytime by contacting our customer service department.
All telephone communications to and from our office are recorded for training and monitoring for quality assurance.
Credit card information
If making travel arrangements with Travelvip.ca though our website, your credit card information will be collected and passed onto the travel provider for processing via our secure booking engine. Travelvip.ca does not store this credit card information.
If making travel arrangement via telephone or in person, your credit card information will be collected by one of our travel specialists. This information will be stored in our secure database and used to complete your travel arrangements.
Other ways personal information is used
We may collect a users personal information received through various promotions, giveaways and contests that are administered by Travelvip.ca. This information collected is on a volunteer basis by the user and may include, but is not limited to, a user’s name, email address and telephone number.
This information may be used to send future promotions and marketing initiatives to the user’s email address as stated in any promotion, giveaway or contests terms and conditions at the time the user provided this information. Users can opt out of our email marketing at any time by using the ‘Manage my subscription’ link located at the bottom of all marketing emails or by contacting our customer service department.
Travelvip.ca is not responsible for the privacy policies of any other website which we may link to from our website.